The effects of customer service management on business performance in Malaysian banking industry: an empirical analysis

Keyphrases

• Business Performance 100%
• Customer Service Management 100%
• Malaysian Banking Industry 100%
• Perceived Market Performance 40%
• Performance Measures 30%
• Partial Least Squares Structural Equation Modeling (PLS-SEM) 20%
• Customer Satisfaction 20%
• Factor Analysis 20%
• Bankers 20%
• Market Research 20%
• Single Construct 20%
• Customer Assessment 20%
• Exploratory Factor Analysis 10%
• Successful Implementation 10%
• Statistical Analysis 10%
• Design Methodology 10%
• Foreign Banks 10%
• Islamic Financial Institutions 10%
• Reliability Test 10%
• Customer Relationship Management 10%
• Large Sample Size 10%
• Finance Companies 10%
• Standardized Regression 10%
• Perceptual Measures 10%
• Customer Handling 10%
• Regression Weights 10%

Economics, Econometrics and Finance

• Industry 100%
• International Bank 100%
• Finance 100%
• Relationship Marketing 100%
• Exploratory Data Analysis 100%

Social Sciences

• Services Management 100%
• Factor Analysis 30%
• Structural Equation Modeling 20%
• Banks 20%
• Market Research 20%
• Exploratory Data Analysis 10%
• Finance 10%