@article{a184638e9ac24650b2d7b81fb852dded,
title = "Quality manager involvement and quality performance",
keywords = "Performance, Quality, Quality management",
author = "Chen, \{Injazz J.\} and Paetsch, \{Ken A.\} and Antony Paulraj",
note = "Copyright: Copyright 2012 Elsevier B.V., All rights reserved.",
year = "1997",
doi = "10.1108/01443579710159987",
language = "English",
volume = "17",
pages = "399--412",
journal = "International Journal of Operations and Production Management",
issn = "0144-3577",
publisher = "Emerald Group Publishing Ltd.",
number = "4",
}