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Measurement and validation of online financial service quality (OFSQ)
Sanjit Kumar Roy,
M. S. Balaji
Research output
:
Journal Publication
›
Article
›
peer-review
15
Citations (Scopus)
Overview
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Dive into the research topics of 'Measurement and validation of online financial service quality (OFSQ)'. Together they form a unique fingerprint.
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Weight
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Computer Science
Information System
100%
quality model
100%
Quality Dimension
100%
Image Quality
50%
Practical Implication
50%
Provider Service
50%
Interaction Quality
50%
Quality of Service
50%
Scale Development
50%
Perceived Quality
50%
Service Manager
50%
Underlying Dimension
50%
Information Quality
50%
Keyphrases
Quality of Service
100%
Online Financial Services
100%
Customer Services Quality
16%
Service Context
16%
Information System Success Model
16%
Delone
16%
Image Quality
8%
Service Provider
8%
Exploratory Factor Analysis
8%
Performance Level
8%
Design Methodology
8%
Academic Community
8%
Service Managers
8%
Interaction Quality
8%
Service Quality Dimensions
8%
Perceived Quality
8%
Confirmatory Factor Analysis
8%
Scale Development
8%
Quality Instrument
8%
Information Image
8%
Bird's Eye View
8%
Community of Practitioners
8%
Information Quality
8%
Service Quality Scale
8%
Development Method
8%
Service Performance
8%
Economics, Econometrics and Finance
Financial Services
100%
Scale Development
8%