Investigation of customer churn insights and intelligence from social media: a netnographic research

Keyphrases

• Social Media 100%
• Churning Behavior 100%
• Customer Churn 100%
• Netnographic 100%
• Customer Satisfaction 33%
• Telecommunications Industry 33%
• Churn 33%
• Netnography Approach 33%
• Design Methodology 16%
• Extant Literature 16%
• Decision-making Process 16%
• Consumer Decisions 16%
• Electronic Word-of-mouth 16%
• Indian Market 16%
• Electronic Word-of-mouth Communication 16%
• Customer Expectations 16%
• Informed Decision-making 16%
• Relationship Building 16%
• Social Media Communities 16%
• Building Services 16%
• Service Area 16%
• Churn Prediction 16%
• Billing 16%
• Telecom Churns 16%
• Pain Points 16%
• Area Coverage 16%
• Online User-generated Content 16%
• Data Speed 16%

Social Sciences

• Social Media 100%
• Electronic Word of Mouth 100%
• Telecommunications Industry 100%
• Netnography 100%
• Influencer 50%
• Consumers 50%
• Decision-Making Process 50%
• Indians 50%
• Building Service 50%
• Customer Satisfaction Study 50%

Economics, Econometrics and Finance

• Customer Recovery 100%
• Viral Marketing 40%
• Telecommunication Industry 40%
• Netnography 40%