TY - GEN
T1 - Heterogeneous Design Features of the Service Robot
T2 - 26th Pacific Asia Conference on Information Systems, PACIS 2022
AU - Ogushi, Yoko
AU - Park, Jaehyun
AU - Hyun, Youyung
AU - Chang, Younghoon
N1 - Publisher Copyright:
© 2022, Association for Information Systems. All rights reserved.
PY - 2022
Y1 - 2022
N2 - In the digital innovation wave, the service robot paid more attentions as a core IT artifact to transform the traditional marketing and service paradigm. On this digital transformation movement, the design features of service robots have been heterogeneous, and the unique design features have been developed by different socio-technical perspectives. Based on this, this study conducted a comparison case study in Chinese and Japanese restaurant business environment. Throughout this case study, we summarized China has more highlighted the AI-empowered service robot, while Japan has more focused on the human-controlled service robot. Consequently, this study makes two contributions. First, it theoretically conceptualizes the current Chinese and Japanese service robot development as the first comparison case study. Second, it practically suggests what design features of service robots have been configured in the different socio- technical context.
AB - In the digital innovation wave, the service robot paid more attentions as a core IT artifact to transform the traditional marketing and service paradigm. On this digital transformation movement, the design features of service robots have been heterogeneous, and the unique design features have been developed by different socio-technical perspectives. Based on this, this study conducted a comparison case study in Chinese and Japanese restaurant business environment. Throughout this case study, we summarized China has more highlighted the AI-empowered service robot, while Japan has more focused on the human-controlled service robot. Consequently, this study makes two contributions. First, it theoretically conceptualizes the current Chinese and Japanese service robot development as the first comparison case study. Second, it practically suggests what design features of service robots have been configured in the different socio- technical context.
KW - case study
KW - design feature
KW - Service robot
KW - socio-technical perspective
UR - https://www.scopus.com/pages/publications/105029304919
M3 - Conference contribution
AN - SCOPUS:105029304919
SN - 9781958200018
T3 - Pacific Asia Conference on Information Systems
BT - Pacific Asia Conference on Information Systems, PACIS 2022
PB - Association for Information Systems
Y2 - 5 July 2022 through 9 July 2022
ER -