Determinants of customer loyalty in the Korean smartphone market: Moderating effects of usage characteristics

Keyphrases

• Customer Loyalty 100%
• Moderating Effect 100%
• Smartphone Market 100%
• Usage Characteristics 100%
• Customer Satisfaction 60%
• Switching Barriers 40%
• Customer Switching Behavior 40%
• Manufacturing Firms 20%
• Corporate 20%
• Smartphone 20%
• Device Fabrication 20%
• Corporate Image 20%
• Switching Costs 20%
• Alternative Attractiveness 20%
• Relationship Length 20%
• New Customers 20%
• Smartphone Users 20%
• Usage Experience 20%
• Feature Design 20%
• Customer Support 20%
• Characteristic Relation 20%
• Device Features 20%
• Feature Function 20%
• Saturation State 20%

Computer Science

• Customer Satisfaction 100%
• Collected Data 33%
• Attractiveness 33%
• Usage Experience 33%
• Customer Support 33%
• Feature Function 33%

Economics, Econometrics and Finance

• Customer Retention 100%
• Switching Behaviour 60%
• Corporate Reputation 20%