Designing effective simulation-based decision support systems: An empirical assessment of three types of decision support systems

This paper addresses the design of effective simulation-based decision support systems (DSS). An experiment was conducted using three different DSS tools developed around three types of simulation model—traditional, conventional visual interactive simulation (VIS), and ‘paired-systems’ VIS. Subjects were asked to perform a decision making task and their performance was evaluated. Subjects who used the DSS based on a ‘paired systems’ VIS model were found to be both the most effective and the most efficient at the problem-solving task. Subjects provided with the DSS based upon a conventional VIS model were found to be more effective at the task than the group provided with the traditional simulation-based DSS.