Are cynical customers satisfied differently? Role of negative inferred motive and customer participation in service recovery

M. S. Balaji, Subhash Jha, Aditi Sarkar Sengupta, Balaji C. Krishnan

Research output: Journal Publication › Article › peer-review

64 Citations (Scopus)
Plum Print visual indicator of research metrics
  • Citations
    • Citation Indexes: 64
  • Usage
    • Abstract Views: 5
  • Captures
    • Readers: 164
see details

Fingerprint

Dive into the research topics of 'Are cynical customers satisfied differently? Role of negative inferred motive and customer participation in service recovery'. Together they form a unique fingerprint.

Keyphrases

Economics, Econometrics and Finance

Social Sciences