A preliminary evaluation of ICT centers performance using COBIT framework: Evidence from institutions of higher learning in Brunei Darussalam

Afzaal H. Seyal; Sheung Hung Poon; Sharul Tajuddin

doi:10.1007/978-3-319-48517-1_21

A preliminary evaluation of ICT centers performance using COBIT framework: Evidence from institutions of higher learning in Brunei Darussalam

Afzaal H. Seyal
, Sheung Hung Poon
, Sharul Tajuddin

Research output: Chapter in Book/Conference proceeding › Conference contribution › peer-review

6 Citations (Scopus)

Abstract

The present study is undertaken among Information and Communication Technology Centers (ICTCs) among four higher education institutions (HEIs) in Brunei Darussalam to evaluate and highlight their performance in achieving IT Governance using a performance measuring COBIT framework. The COBIT also assesses the maturity level indicators from the range of 0 to 5. The results of this preliminary study show that not all the items measuring five domains of COBIT is applicable to these ICTCs and weighted average maturity level of all these ICTs range from 1.40 to 1.72. This further highlight that the five domains of COBIT measuring IT Governance are at initial stage and the top management of these HEIs should adopt a framework and provide additional resources to their ICTs in bringing IT Good Governance. Based on the study results some recommendations are made to enhance the performance.

Original language	English
Title of host publication	Computational Intelligence in Information Systems - Proceedings of the Computational Intelligence in Information Systems Conference, CIIS 2016
Editors	Somnuk Phon-Amnuaisuk, Thien-Wan Au, Saiful Omar
Publisher	Springer Verlag
Pages	235-244
Number of pages	10
ISBN (Print)	9783319485164
DOIs	https://doi.org/10.1007/978-3-319-48517-1_21
Publication status	Published - 2017
Externally published	Yes
Event	International Conference on Computational Intelligence in Information Systems, CIIS 2016 - Gadong, Brunei Darussalam Duration: 18 Nov 2016 → 20 Nov 2016

Publication series

Name	Advances in Intelligent Systems and Computing
Volume	532
ISSN (Print)	2194-5357

Conference

Conference	International Conference on Computational Intelligence in Information Systems, CIIS 2016
Country/Territory	Brunei Darussalam
City	Gadong
Period	18/11/16 → 20/11/16

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 4 Quality Education
SDG 16 Peace, Justice and Strong Institutions

Free Keywords

Brunei darussalam
COBIT
Higher learning institutions
ICT center
IT governance
Performance measures

ASJC Scopus subject areas

Control and Systems Engineering
General Computer Science

Access to Document

10.1007/978-3-319-48517-1_21

Cite this

Seyal, A. H., Poon, S. H., & Tajuddin, S. (2017). A preliminary evaluation of ICT centers performance using COBIT framework: Evidence from institutions of higher learning in Brunei Darussalam. In S. Phon-Amnuaisuk, T.-W. Au, & S. Omar (Eds.), Computational Intelligence in Information Systems - Proceedings of the Computational Intelligence in Information Systems Conference, CIIS 2016 (pp. 235-244). (Advances in Intelligent Systems and Computing; Vol. 532). Springer Verlag. https://doi.org/10.1007/978-3-319-48517-1_21

Seyal, Afzaal H. ; Poon, Sheung Hung ; Tajuddin, Sharul. / A preliminary evaluation of ICT centers performance using COBIT framework : Evidence from institutions of higher learning in Brunei Darussalam. Computational Intelligence in Information Systems - Proceedings of the Computational Intelligence in Information Systems Conference, CIIS 2016. editor / Somnuk Phon-Amnuaisuk ; Thien-Wan Au ; Saiful Omar. Springer Verlag, 2017. pp. 235-244 (Advances in Intelligent Systems and Computing).

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title = "A preliminary evaluation of ICT centers performance using COBIT framework: Evidence from institutions of higher learning in Brunei Darussalam",

abstract = "The present study is undertaken among Information and Communication Technology Centers (ICTCs) among four higher education institutions (HEIs) in Brunei Darussalam to evaluate and highlight their performance in achieving IT Governance using a performance measuring COBIT framework. The COBIT also assesses the maturity level indicators from the range of 0 to 5. The results of this preliminary study show that not all the items measuring five domains of COBIT is applicable to these ICTCs and weighted average maturity level of all these ICTs range from 1.40 to 1.72. This further highlight that the five domains of COBIT measuring IT Governance are at initial stage and the top management of these HEIs should adopt a framework and provide additional resources to their ICTs in bringing IT Good Governance. Based on the study results some recommendations are made to enhance the performance.",

keywords = "Brunei darussalam, COBIT, Higher learning institutions, ICT center, IT governance, Performance measures",

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Seyal, AH, Poon, SH & Tajuddin, S 2017, A preliminary evaluation of ICT centers performance using COBIT framework: Evidence from institutions of higher learning in Brunei Darussalam. in S Phon-Amnuaisuk, T-W Au & S Omar (eds), Computational Intelligence in Information Systems - Proceedings of the Computational Intelligence in Information Systems Conference, CIIS 2016. Advances in Intelligent Systems and Computing, vol. 532, Springer Verlag, pp. 235-244, International Conference on Computational Intelligence in Information Systems, CIIS 2016, Gadong, Brunei Darussalam, 18/11/16. https://doi.org/10.1007/978-3-319-48517-1_21

A preliminary evaluation of ICT centers performance using COBIT framework: Evidence from institutions of higher learning in Brunei Darussalam. / Seyal, Afzaal H.; Poon, Sheung Hung; Tajuddin, Sharul.
Computational Intelligence in Information Systems - Proceedings of the Computational Intelligence in Information Systems Conference, CIIS 2016. ed. / Somnuk Phon-Amnuaisuk; Thien-Wan Au; Saiful Omar. Springer Verlag, 2017. p. 235-244 (Advances in Intelligent Systems and Computing; Vol. 532).

Research output: Chapter in Book/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - A preliminary evaluation of ICT centers performance using COBIT framework

T2 - International Conference on Computational Intelligence in Information Systems, CIIS 2016

AU - Seyal, Afzaal H.

AU - Poon, Sheung Hung

AU - Tajuddin, Sharul

N1 - Publisher Copyright: © Springer International Publishing AG 2017.

PY - 2017

Y1 - 2017

N2 - The present study is undertaken among Information and Communication Technology Centers (ICTCs) among four higher education institutions (HEIs) in Brunei Darussalam to evaluate and highlight their performance in achieving IT Governance using a performance measuring COBIT framework. The COBIT also assesses the maturity level indicators from the range of 0 to 5. The results of this preliminary study show that not all the items measuring five domains of COBIT is applicable to these ICTCs and weighted average maturity level of all these ICTs range from 1.40 to 1.72. This further highlight that the five domains of COBIT measuring IT Governance are at initial stage and the top management of these HEIs should adopt a framework and provide additional resources to their ICTs in bringing IT Good Governance. Based on the study results some recommendations are made to enhance the performance.

AB - The present study is undertaken among Information and Communication Technology Centers (ICTCs) among four higher education institutions (HEIs) in Brunei Darussalam to evaluate and highlight their performance in achieving IT Governance using a performance measuring COBIT framework. The COBIT also assesses the maturity level indicators from the range of 0 to 5. The results of this preliminary study show that not all the items measuring five domains of COBIT is applicable to these ICTCs and weighted average maturity level of all these ICTs range from 1.40 to 1.72. This further highlight that the five domains of COBIT measuring IT Governance are at initial stage and the top management of these HEIs should adopt a framework and provide additional resources to their ICTs in bringing IT Good Governance. Based on the study results some recommendations are made to enhance the performance.

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PB - Springer Verlag

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ER -

Seyal AH, Poon SH, Tajuddin S. A preliminary evaluation of ICT centers performance using COBIT framework: Evidence from institutions of higher learning in Brunei Darussalam. In Phon-Amnuaisuk S, Au TW, Omar S, editors, Computational Intelligence in Information Systems - Proceedings of the Computational Intelligence in Information Systems Conference, CIIS 2016. Springer Verlag. 2017. p. 235-244. (Advances in Intelligent Systems and Computing). doi: 10.1007/978-3-319-48517-1_21

A preliminary evaluation of ICT centers performance using COBIT framework: Evidence from institutions of higher learning in Brunei Darussalam

Abstract

Publication series

Conference

UN SDGs

Free Keywords

ASJC Scopus subject areas

Access to Document

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