Personal profile
Research Interests
- Services marketing
- Digital transformation
- Sustainable development
Personal profile
Professor Yangyang Jiang is a Professor of Marketing at Nottingham University Business School China, University of Nottingham Ningbo China. She holds a Bachelor’s Degree and a Master’s Degree from Renmin University of China and earned her Ph.D. at Monash University, Australia. Prof. Jiang has been recognized on the 2024 and 2025 Elsevier "Highly Cited Chinese Researchers" list and ranks among the "World's Top 2% Most-Cited Scientists" in 2023-2025.
Prof. Jiang is the recipient of the Zhejiang Provincial Philosophy and Social Sciences Outstanding Achievement Award, the Outstanding Research Supervisor Award, and the Zhejiang Provincial First Class Module Award. Her research has been published in leading journals such as Tourism Management, Annals of Tourism Research, Journal of Travel Research, Technological Forecasting and Social Change, International Journal of Hospitality Management, International Journal of Contemporary Hospitality Management, Journal of Business Research, European Journal of Marketing, and Journal of Rural Studies, among others. Prior to her academic career, Prof. Jiang contributed to the Olympic Partner’s Global Hospitality Program across four Olympic Games in China, Canada, the UK, and Brazil, enriching her research in international consumer behaviour and services marketing.
Teaching
- Digital Marketing
- Brand Management
Person Types
- Staff
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
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SDG 3 Good Health and Well-being
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SDG 12 Responsible Consumption and Production
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SDG 13 Climate Action
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Collaborations and top research areas from the last five years
Projects
- 2 Finished
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Examining the pathways and mechanisms of digital servitization in Zhejiang manufacturing firms
Jiang, Y. (PI) & Makam, S. B. (CoI)
1/01/22 → 31/12/23
Project: Government Funded Projects › Vertical-Provincial/Ministerial Government(省部级) Funded Projects
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Research on application scenarios of Ningbo sci-tech innovation digital reform
Jiang, Y. (PI) & Makam, S. B. (CoI)
30/11/21 → 30/11/22
Project: Government Funded Projects › Vertical-Municipal/Departmental Government (市厅局级) Funded Projects
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From check-ins to advancement: exploring motivation for recreation specialization in mountaineering sport tourism among Chinese generation Z
Gu, L., Sun, Y., Jiang, Y. & Tao, X., 2026, (Accepted/In press) In: Tourism Recreation Research.Research output: Journal Publication › Article › peer-review
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Hospitality service agents’ roles in shaping psychological ownership
Jiang, Y., Balaji, M. S. & Lyu, C., Feb 2026, In: International Journal of Hospitality Management. 133, 104417.Research output: Journal Publication › Article › peer-review
Open Access4 Citations (Scopus) -
Navigating the nexus between senior tourism and healthy aging: a post-neoliberal perspective
Jiang, Y. & Yu, G., 20 Jan 2026, In: Asia Pacific Journal of Marketing and Logistics. 38, 1, p. 148-164 17 p.Research output: Journal Publication › Comment/debate
7 Citations (Scopus) -
Synchronous technology-mediated service experience: conceptualization, scale development, and validation
Lyu, C., Jiang, Y., Balaji, M. S. & Wang, Y., May 2026, In: Journal of Business Research. 210, 116102.Research output: Journal Publication › Article › peer-review
Open Access -
Understanding service sabotage in employee-robot collaboration: The role of mind perception and collective psychological ownership
Yu, G., Jiang, Y., Balaji, M. S. & Wang, Y., Feb 2026, In: International Journal of Hospitality Management. 133, 104476.Research output: Journal Publication › Article › peer-review
Open Access2 Citations (Scopus)
Prizes
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Merit Prize of 7th Yinzhou District Excellent Achievements in Philosophy and Social Science
Wang, Y. (Recipient) & Jiang, Y. (Recipient), Dec 2023
Prize
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Merit prize of 8th Yinzhou District Excellent Achievements in Philosophy and Social Science
Jiang, Y. (Recipient), 30 Dec 2024
Prize
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Merit Prize of Yinzhou District Excellent Achievements in Philosophy and Social Science
Jiang, Y. (Recipient), 29 Sept 2022
Prize
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Third prize of 7th Yinzhou District Excellent Achievements in Philosophy and Social Science
Jiang, Y. (Recipient), Dec 2023
Prize
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Third prize of 8th Yinzhou District Excellent Achievements in Philosophy and Social Science
Lyu, C. (Recipient) & Jiang, Y. (Recipient), 30 Dec 2024
Prize